Tristar Arms, Inc. (“TriStar”) has recently discovered a potential safety issue with certain TriStar Viper G2 .410 shotguns that may result in serious personal injury and/or damage to the shotgun. TriStar is voluntarily initiating a recall to protect the safety of its customers, because if a user prematurely releases a cartridge while loading or unloading, the unretained cartridge could contact the bolt lock button inside the loading port and detonate.
CAVEAT: Use of the Viper G2 .410 shotgun affected by this recall notice without the safety update may result in serious personal injury and/or damage to the shotgun.
This recall notice only applies to Viper G2 shotgun serial numbers chambered in .410 and listed in the List of affected Viper G2 shotgun serial numbers linked to this document. If your Viper G2 .410 shotgun is among those listed, DO NOT LOAD, SHOOT, USE, SELL OR MAKE AVAILABLE TO ANYONE YOUR VIPER G2 SHOTGUN until the update is complete. Once you verify that your Viper G2 .410 shotgun is among those listed, contact TriStar immediately and arrange to have your Viper G2 .410 shotgun trigger housing assembly returned to TriStar for a product upgrade. , free of charge, by following these steps:
Step 1 – Contact us via email: viperG2upgrade@tristararms.com, with “Viper G2 Recall” in the subject line, or by calling 816-421-1400 (Monday through Friday, 8:00 a.m. to 4:00 p.m. 30 pm Central Time) and indicate the representative you are calling regarding the “Viper G2 Recall”, or send us a letter with your contact information to: TriStar Arms, 1816 Linn St., North Kansas City, MO 64116.
Please include your Viper G2 shotgun serial number in your email or letter, or have it available when you call.
Step 2 – After confirming that your Viper G2 shotgun is subject to this recall, TriStar will send you a prepaid shipping label with instructions for returning your Viper G2 shotgun trigger housing assembly to us. We will pay the shipping costs for the trigger housing assembly to and from TriStar.
Step 3 – According to the instructions found in the Viper G2 shotgun instruction manual, remove the trigger housing assembly from the shotgun, place only the trigger housing assembly in a sturdy box for shipping purposes, affix the TriStar-provided shipping label to the outside of the box and drop it off at your local United States Postal Service (USPS) shipping location. If you cannot find the instruction manual, you can find it on the Tristar website located at www.tristararms.comor use the following link: https://www.tristararms.com/wp-content/uploads/2020/01/TriStar-Viper-G2-Manual-1.pdf. Additionally, a video tutorial with step-by-step instructions on removing and reinstalling the trigger housing assembly can be found on YouTube at https://www.youtube.com/watch?v=Z-uiMxNQ6o8.
Step 4 – We will upgrade your trigger housing assembly and return it to you (free of charge) so you can reinstall it on your Viper G2 .410 shotgun. We will do our best to get your trigger housing assembly back to you as soon as possible.
If you have already sold or transferred your Viper G2 .410 shotgun, we ask that you contact us via the following email: viperG2upgrade@tristararms.comwith “Viper G2 Recall” in the subject line, or by calling 816-421-1400 (Monday through Friday, 8:00 am to 4:30 pm Central Time), and provide us with the name and contact information of the person or entity to whom you sold or transferred it so that we can notify them of this withdrawal.
We appreciate your help and apologize for any inconvenience this may cause you. Thank you for your patience, cooperation, and continued support.
On TriStar Arms
TriStar offers a wide selection of quality firearms for both hunters and recreational shooters. Many of our products offer multiple features and save consumers time and money when looking for a new firearm. Nowadays, it is not easy to find a company that can provide valuable products at a fraction of the price of competitors. TriStar doesn’t stop there. We have a dedicated customer service department that will ensure you are satisfied with your TriStar firearm for many years to come. It’s not hard to see why TriStar Arms is becoming widely known as THE VALUE EXPERTS™.